Turn Every Customer Reply into
Proof or Progress
RatingWall is a feedback management platform: collect it all by link, QR code, or WhatsApp, publish the glowing replies to a Wall of Love, and turn the tough ones into a prioritized list of what to fix next.
New: turn negative feedback into a fix-it listSee it in action
However your customers reply — a quick text, a voice note, or a selfie video — it becomes a card like these on your own Wall of Love.
Same wall, your brand — pick the background, card style, accent color, and font to match your site. Change it anytime from Dashboard → Walls → Theme.
6 ways to ask customers for feedback
Pick whichever fits how you talk to customers today. Most work the moment you sign up — no extra setup needed.
Send a link
Share one link by text message, email, or however you'd normally reach a customer. It opens a simple page: a quick star rating, then they type, speak, or record a short video.
Put up a QR code
The same link, but as a code customers can scan with their phone camera. Print it on a receipt, a table card, or your shop counter.
Message them on WhatsApp
We give you a link that opens WhatsApp with your question already typed in. Your customer just hits send — nothing to set up first. The single easiest way most businesses get their first testimonials.
Send WhatsApp requests for you
Pick customers from your list and RatingWall sends the WhatsApp message automatically. Needs your business WhatsApp number connected first — a one-time step in Settings.
Message everyone at once
Send one message to a whole group of customers, now or scheduled for later. Also needs your business WhatsApp number connected first.
Bring in reviews you already have
Got feedback sitting in an old WhatsApp chat, a spreadsheet, or a text file? Upload it and we'll turn it into testimonials, ready for you to review.
Already collecting feedback somewhere else?
Old WhatsApp chats, a spreadsheet of survey responses, a folder of text reviews — bring what you already have in, and it's ready to moderate and publish in minutes.
Formats we can read
Upload the file and AI parses each message or row into a candidate testimonial — tagged with sentiment and category, ready for your moderation queue.
Nothing goes live without you
Every imported reply lands in the same review queue as a fresh one — approve, edit, or reject before anything reaches your Wall of Love.
Not just what's going right — what needs fixing
Every collection method above also catches the tough feedback. RatingWall surfaces it separately, so you can see what's actually going wrong and do something about it — not just what's going right.
Issues, surfaced automatically
A low star rating, a tagged complaint, or an AI-flagged negative review — every negative signal from your collection links, QR codes, or WhatsApp lands in a dedicated Issues queue, separate from your Wall of Love moderation.
AI tells you what to fix first
One click clusters your open issues into exactly three focus points — what's wrong, why it matters, and what to do about it — so you're not guessing where to start.
Mark it fixed, track it
Resolved an issue? Mark it fixed and it moves to a record you can look back on — not just hidden. Delete anything that was a false positive.
The same feedback, doing two jobs
No separate tool to set up — the same links, QR codes, and WhatsApp replies that build your Wall of Love also feed your Issues queue. One collection method, two outcomes.
From message to meaningful testimonials
Collect authentic feedback. Effortlessly.
Send a link, a QR code, or a WhatsApp message — whatever's easiest for them. They rate, then type, speak, or record a quick video, transcribed and translated automatically.
Every reply lands in a review queue first. Approve, edit, or reject — nothing goes public without your say.
Turns into a testimonial you can embed on your site, share on social, or turn into a marketing quote card.
Integrate with any platform
Your Wall of Love is one script tag. Paste it anywhere you can add HTML, and it works — no plugin, no developer required.
And anywhere else that lets you paste a script tag or embed code — no separate integration to build.
Built for how SMBs actually run their business
Collected the way customers actually reply, then transcribed, translated, and published automatically.
One video reply → 5 marketing assets
A voice note or video testimonial doesn't just become text — one click turns it into a quote card, a social carousel, a marketing image, and more, ready to post.
50+ languages
Translated into whichever languages your customers read, worldwide.
Consent, built in
Every published testimonial has a recorded consent behind it.
You approve everything first
Every reply lands in a review queue — approve, edit, or reject before anything goes public.
Embeddable Wall of Love
One script tag, a live wall of testimonials on your own site.
Your own domain
Serve your wall, and every link you share, from a domain you own — not ratingwall.com.
A testimonial keeps working after it's collected
The whole pipeline, in one platform.
Fresh replies from any of the ways above, or reviews you've brought in from somewhere else.
Sentiment, category, and mentioned feature — tagged automatically.
Marketing copy, quote cards, and social carousels — one click.
9 layouts, SEO review pages, collections, and embed snippets.
Weekly AI reports on requests, complaints, and competitors.
Every wall can switch layouts anytime — pick the one that fits your site, from Dashboard → Walls → Layout.
Even columns of cards — the classic wall.
Cards slide past, one row at a time.
A simple stacked feed, top to bottom.
One big testimonial at a time, with dots.
A vertical timeline of replies.
A stacked deck visitors can flip through.
Just quotes — no borders, no clutter.
Structured rows built for dense proof.
Auto-scrolling marquee, always moving.
Frequently asked questions
Do my customers need to install anything?
No. They reply through a simple web page, a QR code, or WhatsApp — whichever you share — with no separate account, app, or login for them to deal with.
What if a customer sends a voice note instead of typing?
RatingWall transcribes it automatically in whichever language they spoke — Sarvam AI covers Indian languages, Google speech-to-text covers the rest — and can translate the text into any of the languages you've set up your Wall of Love to display.
Do I need to set up WhatsApp Business to use RatingWall?
No — you can start today with a plain link, a QR code, or a WhatsApp message link, no setup required. Connecting your own WhatsApp Business number to send requests and messages automatically is an optional step you can add later, in Settings.
Is customer consent handled?
Yes — every testimonial requires a recorded consent, whether it comes through the web form or a WhatsApp reply, before it can be published.
I already have reviews sitting somewhere else — can I bring them in?
Yes. RatingWall imports WhatsApp chat exports, CSV files, Excel spreadsheets, and plain text — upload the file and it's parsed into reviews ready for your moderation queue.
What does the AI actually do?
It tags each review with sentiment, category, and the feature mentioned; turns any testimonial into ready-to-use marketing copy or a quote-card image on request; and rolls up your reviews into a weekly executive summary of top requests, complaints, and competitor mentions.
What happens with negative or critical feedback?
It doesn't get lost. Every low-rated or negative-tagged reply lands in a separate Issues list, and one click asks AI to cluster your open issues into the three things to focus on first — what's wrong, why it matters, and what to do about it. Mark an issue fixed once resolved, or delete it if it was a false positive.