Refund Policy

Last updated: 3 August 2026

This Refund Policy explains how billing, cancellations, and refunds work for RatingWall, operated by Hara Infotech Pvt Ltd ("RatingWall," "we," "us"). It should be read alongside our Terms of Service, which it doesn't override — where the two differ, the Terms govern.

1. Subscription plans

Paid subscription plans (monthly or yearly) are billed in advance through our payment processor, Razorpay. You can cancel a paid plan at any time from your dashboard billing page — cancellation takes effect at the end of your current billing period, and you keep full access until then. We don't provide partial-period or prorated refunds for the time remaining in a billing cycle, except where required by applicable law.

2. "Founder pricing"

Where offered, founder pricing is locked to your account for as long as your subscription remains active and unbroken. Cancelling a founder-priced subscription (including a cancellation that lapses into the free plan) is not guaranteed to be reversible, and re-subscribing later is not guaranteed to retain founder pricing or founder-tier refund treatment.

3. AI credits included with your plan

Credits used for transcription and translation that come bundled with a paid plan reset monthly and don't roll over to the next period unless we state otherwise. Unused credits at the end of a billing period, or at cancellation, have no cash value and aren't refundable or convertible to a credit balance you can redeem elsewhere.

4. One-time credit top-ups

Credit top-up packages are one-time purchases that add credits to your account balance immediately on successful payment; they don't auto-recur. Once credits from a top-up have been added to your balance, the purchase is final and non-refundable — this includes credits you haven't yet used. If a top-up payment succeeds but the credits are never added to your account because of a technical error on our end, contact us at cs@ratingwall.com and we'll investigate and make it right, either by granting the missing credits or refunding that specific charge.

5. Failed, duplicate, or incorrect charges

If you're charged in error — for example a duplicate charge caused by a payment gateway retry, or a charge that doesn't match your actual plan or package — contact us at cs@ratingwall.com with your account email and, if you have it, the Razorpay payment ID. We'll investigate and, where a billing error is confirmed on our end, correct it or refund the erroneous charge.

6. Requesting a review

To request a refund review under this policy, email cs@ratingwall.com with your account email, the plan or package involved, and a brief description of the issue. We aim to respond within a reasonable time and will let you know the outcome; approved refunds are returned to the original payment method via Razorpay and may take several business days to appear, depending on your bank or card issuer.

7. Exceptions required by law

Nothing in this policy limits any refund, cancellation, or consumer-protection right you have under applicable law that can't be waived by agreement — where local law requires a refund we don't otherwise provide under this policy, that legal requirement applies.

8. Changes to this policy

We may update this Refund Policy from time to time. If we make material changes, we'll update the "Last updated" date above. Continuing to use the Service after changes take effect means you accept the updated policy.

9. Contact us

Questions about this Refund Policy can be sent to cs@ratingwall.com.

This Refund Policy is a general template and not a substitute for legal advice. We recommend having it reviewed by counsel to make sure it fits your specific business and jurisdiction before relying on it.