How to collect testimonials on WhatsApp
Your customers already have WhatsApp open. Here's how RatingWall turns a reply into a published, translated testimonial — no forms, no logins, no chasing.
The flow
1. Send a request
Share a wa.me link, scan-a-QR-code link, or (once connected) send an approved WhatsApp template automatically.
2. They reply naturally
Text, a voice note, or a short video — whatever's easiest for them, right inside the WhatsApp conversation they already opened.
3. It's transcribed and translated
Voice and video replies are transcribed automatically and can be translated into any language your Wall of Love needs to speak.
4. Consent is recorded
A quick WhatsApp confirmation ("Reply YES to allow us to publish this") captures consent tied to the exact message.
5. You approve it
Every testimonial lands in a moderation queue — nothing goes live without your review.
6. It's published
Approved testimonials appear on your embeddable Wall of Love instantly.
Frequently asked questions
Why WhatsApp instead of email?
In India, SEA, and LATAM, WhatsApp is where SMB customer relationships already live. An email review request competes with a crowded inbox; a WhatsApp message doesn't.
Can customers send video testimonials?
Yes — a short video reply is downloaded, transcribed, and can be shown with captions on your Wall of Love alongside the raw clip.
What languages are supported?
Testimonials are transcribed in whatever language they were spoken or written in, and can be translated into any of the 22+ languages Sarvam AI supports.